Frequently Asked Questions

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I cannot log-in to the website – help?

If you have forgotten your password, there is a facility on the website to help you ('forgotten password' link, just below the UserID and Password box). We provide unique log-in details to a named person only. We do this to preserve the confidentiality and integrity of your details. If you are not a named person on our database, you will not be able to log-in, even if you are from a registered company. If you and your company are new to FAPAS or you are a new person at a company that has used FAPAS in the past, then you need to contact us (info@fapas.com) and give us full details of your name and email address together with your company name and address.

I cannnot submit my results – help?

Results can only be submitted by the named sample contact using their log-in details. If you are not the named contact for the test, you will not be able see or submit the results. You will need to contact us and ask us to change the sample contact over to your name. Sharing passwords will decrease the security of your account and is not recommended.

Where is my invoice?

The invoice will be sent to the named contact person for your company. If you are not the named contact person, you will not receive the invoice. You will have to ask the correct named contact person to check their email for the invoice. Please check that the email address you have provided is correct. If your company is on prepayment terms, pro-forma invoices are raised when the order is placed and emailed to the named contact. If your company is on standard terms, invoices are raised one week after the order has been submitted and posted to the named contact.

Where is my order confirmation?

The order confirmation will be sent to the named contact person for the order. If you are not the named contact person, you will not receive the order confirmation. You will have to ask the correct named contact person to check their email for the order confirmation. Please check that the email address you have provided is correct. Order confirmations are normally sent within three (3) working days of the order being submitted.

Where is the price list?

Quotations can be generated from our website by selecting the required proficiency tests and submitting them to a ‘basket’. You will need to register on the website to view the quotation (but there is no obligation then to continue with the purchase). There is a discount scheme for multiple orders and this will be generated automatically on the quotation.

Can I order more samples?

Yes, you can order more samples for each proficiency test but you will have to pay for each sample. You will not be allowed to submit results for each sample. If you wish to submit multiple results, you must purchase additional PTs (additional registrations). Remember that PT is an exercise to test the performance of the laboratory as a whole, not individual components of it.

Can I order more proficiency tests?

Yes, you can order more proficiency tests. A discount scheme operates when you order multiple proficiency tests.

Can you help me?

Yes, we will try to help you whenever we can. It is important when you contact us to give us as much detail as possible as to who you are (full name as you have registered on the website plus company name). We have thousands of participants, so identifying you correctly is critical. Also, please give us as much detail as possible as to which proficiency test the question relates to, so we can help you as quickly as possible. We carry out hundreds of proficiency tests a year, so please help us to help you.


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