The Fapas Customer Service team is on hand to support you when using Fapas services – be this using our online shop, submitting your results, or tracking your test materials.
We have over 10 years experience meeting our customers requirements and focus our efforts on providing a seamless working experience with Fapas.
Here’s just a few quotes from our customers:
"The delivery and service by Fapas are excellent. Furthermore, the instruction and result are user friendly."
"Our laboratory have been partaking in Fapas schemes for a number of years now and we have always received a very efficient service. The quality of the test reports are also very good."
"Excellent service, well chosen analytes and matrices; useful informations about concentration levels and recommended methods."Our Customer Service Team is:
Lucy Glover
Fapas Customer Support
I joined the Fapas team in the summer of 2013 as a Business Administration apprentice. After a year I was employed by Fapas and joined the customer service team, where my role was to focus on order processing, customer enquiries and agent support. In that time my knowledge of the Fapas proficiency testing schemes has continued to grow, whilst having the opportunity to speak with many of our customers and agents.
Leah Angell
Fapas Operations Support Administrator
I began my career at Fera Science Limited in 2015 as a Business Administration Apprentice within the Fapas customer service team. After completing my apprenticeship, I moved into the role as a Sample Preparation Assistant, supporting the preparation of Fapas’ proficiency tests. I later transitioned into the role of Operations Support Administrator, a position I initially held full-time and now work part-time. In this role, I am responsible for assisting with shipment issues and preparing all required documentation for Fapas proficiency tests, including import permits and customs documentation where applicable. I also support the creation of quality control and reference materials, which are then published on the Fapas website. Additionally, I upload product images and write descriptions for Fapas’ online product listings. This role requires strong attention to detail, organisational skills, and a thorough understanding of international logistics and regulatory compliance.
Matthew Andrew
Fapas Customer Support
Before moving to the Fapas Customer Service Team I had direct involvement in formulating test materials and ensuring their homogeneity as part of the Veterinary Medicines & Fapas Sample Preparation teams. I have first-hand experience, dealing with the shipping of samples and how to overcome some of the issues arising with sampler logistics.
In April 2018 I transferred to the Fapas Customer Service team, my degree in BA (Hons) Finance And Investment Management helps with my responsibilities regarding order processing. We have agents based around the world and it is my job to meet their needs effectively across time zones and languages.
When meeting customer queries, we gather as much information as possible before troubleshooting and determining the underlying problem(s).”
Ruby Bailey
Fapas Customer Support
I have worked in Fapas since 2016. I started in the dispatch department and recently moved through to the customer services department. In this role I work closely with the Fapas Agents & customers daily, assisting them through the process of ordering to results submission. I have a BA (Hons) Accounting & Finance, which has helped manage e-procurement within Fapas.